Refund and Return Policy

Introduction

At Webcarry, we are dedicated to delivering high-quality digital marketing services and products. This Refund and Return Policy outlines the terms and conditions under which refunds and returns may be processed for services and digital products sold by Webcarry. By purchasing from Webcarry, you agree to the terms outlined in this policy.

Refund Policy for Services

1. Service Quality Assurance

   • We aim to deliver exceptional work that meets your expectations. If you are not satisfied with our services, please contact us to discuss your concerns so we can address them promptly.

2. Non-Refundable Deposits

   • All deposits paid to Webcarry are non-refundable. This deposit secures your project slot and covers initial project planning and resource allocation.

3. Project Cancellation by Client

   • If a project is canceled by the client after work has commenced, the client will be billed for the portion of the project completed up to the cancellation date.
   • Any remaining balance after the completed work has been billed will be refunded to the client.

4. Project Cancellation by Webcarry

   • If Webcarry is unable to complete the project for any reason, the client will be refunded the deposit and any other payments made for work not yet completed.

5. Service Dissatisfaction

   • If the client is dissatisfied with the completed work, Webcarry will make reasonable efforts to address the concerns and revise the work as per the original project scope.
   • Refunds will not be issued for dissatisfaction with services once the final approval has been given by the client, and the project is considered completed.

Refund and Return Policy for Digital Products

1. Eligibility for Refunds and Returns

   • Digital products (e.g., templates, e-books, software) purchased from Webcarry are generally non-refundable due to their intangible nature.
   • Refunds or exchanges may be granted under the following conditions:
     • The product was not delivered as described.
     • The product is defective or corrupted.

2. Requesting a Refund or Return

   • Requests for refunds or returns must be submitted within 14 days of purchase.
   • The request must be submitted in writing to support@webcarry.com, including detailed reasons for the request and proof of purchase.

3. Approval and Issuance of Refunds or Returns

   • Webcarry will review the request and respond within 14 business days.
   • If the request is approved, refunds will be processed within 14 business days from the date of approval.
   • Refunds will be issued using the same payment method used for the initial transaction unless otherwise agreed upon.
   • For returns, Webcarry will provide a replacement or alternative solution if applicable.

Special Circumstances

1. Change in Project Scope

   • Any changes to the project scope requested by the client after the project has commenced will be quoted separately. Refunds will not be issued for the original scope once the changes have been approved and work has begun.

2. Force Majeure

   • In the event of circumstances beyond our control (e.g., natural disasters, emergencies), which prevent the completion of a project or delivery of a digital product, Webcarry will issue a prorated refund based on the amount of work completed or provide an alternative solution.

Contact Information

For any questions regarding this Refund and Return Policy or to request a refund or return, please contact us at:

• Email: support@webcarry.com
• Phone: [Your Contact Number]
• Address: [Your Business Address]

By purchasing our services and digital products, you agree to abide by the terms outlined in this Refund and Return Policy. We appreciate your business and are dedicated to ensuring your satisfaction with our offerings.

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This Refund and Return Policy ensures transparency and fairness for both Webcarry and our clients, fostering trust and confidence in our professional relationship.